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Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2997
Experience:  20+ years in the computer/Mac industry
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NEED PASSWORD, haven't, phone did automatic, none cannot

Customer Question

NEED PASSWORD
JA: When did you last reset your username and password?
Customer: haven't
JA: Have you installed any updates recently?
Customer: phone did automatic
JA: What troubleshooting have you tried?
Customer: none cannot open phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thanks why do I have to pay
Submitted: 1 month ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

What kind of password ***** ***** phone asking for, such as Passcode, or Apple ID password, etc.?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
it is phone not computer
Expert:  Viet - Mac Tech replied 1 month ago.

Is it an iPhone?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Customer: replied 1 month ago.
phone updated itself..cannot remember password
Expert:  Viet - Mac Tech replied 1 month ago.

Is your iPhone showing something like the following: "This iPhone is currently linked to an Apple ID ([email protected]****.com or n****@icloud.com, etc.). Sign in with the Apple ID that was used to set up this iPhone."? If yes, do you recognize that email address?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
going to Apple ID***@******.***
Customer: replied 1 month ago.
right one
Customer: replied 1 month ago.
just been sent msg to go to appleid.apple.com ?
Expert:  Viet - Mac Tech replied 1 month ago.

Is it showing exactly that email address? Or is it only showing a part of that email address, such as [email protected] etc.?

Do you currently have access to that email address on another working device?

Do you also have a windows or mac computer?

For account verification, what's the birthday on that email address?

Please let me know. Thank you,

Customer: replied 1 month ago.
dont have access..as cannot remember password 31/10/1962
Expert:  Viet - Mac Tech replied 1 month ago.

Is your iPhone showing exactly that email address? Or is it only showing a part of that email address, such as [email protected] etc.?

Do you also have a windows or mac computer?

Customer: replied 1 month ago.
windows
Customer: replied 1 month ago.
that is no help
Expert:  John T. F. replied 1 month ago.

It sounds like it is asking for the password ***** your Apple ID you do not remember this password.

Please turn the iPhone completely off.(press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off)

You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your iPhone and sign in.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. When we are finished, please give my answers a positive rating so I will be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John