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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a new phone and im unable to back it up to my icloud

Customer Question

HI mike, I have a new phone and im unable to back it up to my icloud account. I had an overseas number I used last year and cant remember it as it also sends a 6 didget activation code to it
JA: Have you contacted anyone about your account?
Customer: Ys I went to the Apple store yesterday and they gave me your number
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: Throwing it out the window didn't help, so im unable to get past the activation stage
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thank you
Submitted: 2 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.

You can factory reset your phone and get rid of this icloud lock. To reset your phone please follow the instruction shown in below document

Expert:  Bhavik Joshi replied 2 months ago.

Let me know if this helps you in fixing your problem.

Expert:  Bhavik Joshi replied 2 months ago.

Did this fix your problem ?