How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a new phone and im unable to back it up to my icloud

Customer Question

HI mike, I have a new phone and im unable to back it up to my icloud account. I had an overseas number I used last year and cant remember it as it also sends a 6 didget activation code to it
JA: Have you contacted anyone about your account?
Customer: Ys I went to the Apple store yesterday and they gave me your number
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: Throwing it out the window didn't help, so im unable to get past the activation stage
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thank you
Submitted: 22 days ago.
Category: Mac
Expert:  Bhavik Joshi replied 22 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 22 days ago.

You can factory reset your phone and get rid of this icloud lock. To reset your phone please follow the instruction shown in below document

Expert:  Bhavik Joshi replied 22 days ago.

Let me know if this helps you in fixing your problem.

Expert:  Bhavik Joshi replied 21 days ago.

Did this fix your problem ?