How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17570
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

I lost it or it was stolenbusiness line Summit Staffing can

Customer Question

i lost it or it was stolen(###) ###-####business line Summit Staffing can you help me find it?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IDK
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: NONE I DONT HAVE THE PHONE! IT IS LOST I NEED TO FIND IT
JA: Anything else you want the Mac expert to know before I connect you?
Customer: .I NEED MY PHONE - PING IT PLEASE
Submitted: 3 months ago.
Category: Mac
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

What is the make/model of your phone?

Customer: replied 3 months ago.
iphone6
Customer: replied 3 months ago.
i just need my device found quit offering me stuff
Customer: replied 3 months ago.
hurry
Expert:  Josh replied 3 months ago.

Please ignore the automated offers being sent by our system.

Click here: https://www.icloud.com/#find

Sign into your account and it will show the active location or the last known location of your iPhone.

Customer: replied 3 months ago.
i dont know how
Expert:  Josh replied 3 months ago.

You don't know how to.... what exactly?

Customer: replied 3 months ago.
i dont remember the phone apple id so i dont know how to get in - just remote ping it please please please emergency!!!!
Customer: replied 3 months ago.
Expert:  Josh replied 3 months ago.

I cannot remotely ping your iPhone; that is something that you will need to do by signing into your Apple ID account.

Do you know the Apple ID email address?

Customer: replied 3 months ago.
Expert:  Josh replied 3 months ago.

Great.

Do you know the password ***** well? I just need a "Yes" or "No

Customer: replied 3 months ago.
no
Expert:  Josh replied 3 months ago.

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your Apple ID information and follow the prompts to reset your password

Expert:  Josh replied 3 months ago.

Happy New Year!

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.