How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I moved and am setting up my computer in new home. And it

Customer Question

I moved and am setting up my computer in new home. And it cannot find my wireless keyboard it's a desktop so I'm stuck in this bluetooth set up assistant
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: no issues in the past not sure of make and model because I cannot see the computer I think it's about 2 yrs old
JA: Have you installed any updates recently?
Customer: I might have we moved right before the holidays so things are a bit of a blur
JA: What troubleshooting have you tried?
Customer: I tried setting it up with a different wireless kepyboard keyboard and it's not working with either it has successfully paired with my mouse just not the keyboard
JA: Anything else you want the Mac expert to know before I connect you?
Customer: that's all. thanks!
Submitted: 5 months ago.
Category: Mac
Expert:  Kris R replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 5 months ago.

You're having issues connecting your wireless keyboard, is that correct?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
I cannot connect you to the device. I can't use the device at all right now because it's trying to connect to the keyboard. All I can do is shut it down or restart it