How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am trying to reset my IPad Mini I can no get passes the

Customer Question

Hi my name is***** am trying to reset my IPad Mini I can no get passes the passcode have followed the instructions but the pages do not come up on my Mac for me to click on
JA: How much experience do you have with this particular machine?
Customer: Medium
JA: Have you installed any updates recently?
Customer: no I am up to date I checked that out
JA: What troubleshooting have you tried?
Customer: everything I think, I kn ow how to reset it but can get the mac to give me to opportunity to reset it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Mac
Expert:  Ashik replied 5 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Mac OS X are you using on your Mac ? You can find it out from Apple > About This Mac