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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1397
Experience:  BSc H.Dip Apple Certified Professional
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Can't send or receive text messages when using phone

Customer Question

Can't send or receive text messages when using phone numbers. Text works OK if I have a name in my addresses
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have no idea. Hoe do I find that?
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't have Mac this is and iPhone 5 s
Submitted: 1 month ago.
Category: Mac
Expert:  David replied 1 month ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 1 month ago.

Have you got iMessage activated, or are you just trying to send a normal SMS message?

Expert:  David replied 1 month ago.

Tap Settings > Messages

What does it say for iMessage?

Expert:  David replied 1 month ago.

Try with and without iMessage enabled, and also make sure to put in the leading zero's in the phone number you are trying to SMS.

Let me know if you have any questions.

Customer: replied 1 month ago.
Was not helpful! Did not answer my question.