Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
How new is your Iphone 7, did you just get it today?
When you set it up, it would have asked you to set an apple id, which is based off your email address.
Do you remember what email address you used when you first setup the iphone? Or did someone else set it up for you?
Do you have a windows computer or a mac that you have access to, or just the iphone?
Ive sent the offer for the phone call, as you requested.
To be clear though, we dont have to speak over the phone in order to resolve this issue, but I do need you to read and reply to the questions I ask you.
Allright, send a message this evening or tomorrow morning when you are ready, and let me know.
If you have a windows or a mac computer, I could do it remotely and show you how to install apps to your iphone, using the computer.
So if you have a computer, thats an option we could take.
Allright.. When you get in tonight and want to continue, or tomorrow morning.
Let me know.