How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I want to add apps to my new phone, don'tknow, i think so,

Customer Question

I want to add apps to my new phone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: don'tknow
JA: Have you installed any updates recently?
Customer: i think so
JA: What troubleshooting have you tried?
Customer: none i can't get my Id and password ***** work
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i have a new phone 7 and just need to know my id and password
Submitted: 6 months ago.
Category: Mac
Expert:  Dustin replied 6 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 6 months ago.

How new is your Iphone 7, did you just get it today?

When you set it up, it would have asked you to set an apple id, which is based off your email address.

Do you remember what email address you used when you first setup the iphone? Or did someone else set it up for you?

Dustin S

Customer: replied 6 months ago.
I used my email address but when they asked for my password ***** said it wasn't correct. When I tried to set up a new password ***** said my ID was already connected to an apple account.
Customer: replied 6 months ago.
I am trying to add some apps to my phone and it asks for my iTunes ID and password . Is that different from Apple ID?
Expert:  Dustin replied 6 months ago.

Do you have a windows computer or a mac that you have access to, or just the iphone?

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Dustin replied 6 months ago.

Ive sent the offer for the phone call, as you requested.

To be clear though, we dont have to speak over the phone in order to resolve this issue, but I do need you to read and reply to the questions I ask you.

Dustin S.

Customer: replied 6 months ago.
I would like to have a phone call but I cannot do it right now. I could do it later this evening or tomorrow morning
Expert:  Dustin replied 6 months ago.

Allright, send a message this evening or tomorrow morning when you are ready, and let me know.

Dustin S

Customer: replied 6 months ago.
Ok
Customer: replied 6 months ago.
I thought you could also do it remotely but the price was _$39
Expert:  Dustin replied 6 months ago.

If you have a windows or a mac computer, I could do it remotely and show you how to install apps to your iphone, using the computer.

So if you have a computer, thats an option we could take.

Dustin S.

Customer: replied 6 months ago.
I have a dell laptop.
Expert:  Dustin replied 6 months ago.

Allright.. When you get in tonight and want to continue, or tomorrow morning.

Let me know.

Dustin S

Related Mac Questions