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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I changed my Apple password a few days ago but today the new

Customer Question

I changed my Apple password ***** few days ago but today the new password ***** not give me access
JA: When did you last reset your username and password?
Customer: on 12/16/16 is the date
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I was in a Verizon store attempting to upgrade my 4 phone. I tried both the new password ***** the prior . Neither works
JA: Anything else you want the Mac expert to know before I connect you?
Customer: If you or the other tech can grant me access, I would be willing to change the password *****
Submitted: 4 months ago.
Category: Mac
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

If you have any other Apple device, please check if your Apple ID password ***** there.

Let me know the results.

Thanks,

IT Miro

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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