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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipod updated, and I don't remember my user name or

Customer Question

my ipod updated, and I don't remember my user name or password
JA: When did you last reset your username and password?
Customer: I've never had to reset it
JA: Have you installed any updates recently?
Customer: It updated automatically
JA: What troubleshooting have you tried?
Customer: I can't get onto my ipod because I don't remember my username or password.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thanks you
Submitted: 2 months ago.
Category: Mac
Expert:  Quiksilver07070 replied 2 months ago.

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Expert:  Quiksilver07070 replied 2 months ago.

So this is a tricky spot to be in.

YOu dont remember yoru username, OR your password.

Thats like losing the keys to yoru house......and foregtting where you live, while out away from your house and trying to get home.

YOu have no idea what direction to go in.

So, might as well forget it, and start building a new house......lol

But in this case.....you have to open a new account, and erase your ipod to use the new account

I mean this is extreme.......but the password ***** ***** security measure.....its extreme for a reason......you dont want your data on the device to be used by anybody else.....so this is how it ensures that if your device were to get stolen. The thief cant use your data, they have to erase it and put their own account on it to use it.

Thats how it works.

So, if you dont know the username and password......you are essentially in the same position as a thief.

Im not saying your a thief, im just pointing out how this situation is the same.