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Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I am not sure what option you have chosen to pay, but there are two types per question and subscription, and then if you want remote service, its $39. ($39 is when you send me the request from your screen). I have the answer and the solution to your issue, and it can be fixed but before we continue do you want to clear the billing questions with billing first?
When you send me the request from your screen, it will be $39. If i send you the request it will be $49.
Please call JustAnswer on 1(###) ###-####to discuss and clarify billing.