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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to restored an iPad. My previous device as

Customer Question

I am trying to restored an iPad. My previous device as smashed. To complete setting up the new device I am asked for a password. I do not know the password ***** was placed on the previous device. Please assist me.
JA: When did you last reset your username and password?
Customer: Two years a go on the original iPad.
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: I have attempted to follow the instructions to hold both buttons down until the restore screen appears. I then went to iTunes don't seem to be getting any response.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thanks.
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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