I have an IPhone 5s
.I cannot remember my user or password. I don't seem to have written the info down anywhere. My husband bought both our phones at the same time What is your advice? He is away until Monday. His name is***** mine ***** *****.????
JA: When did you last reset your username and password?
Customer: I don't know that either.
JA: Have you installed any updates recently?
Customer: Yes about two weeks ago, and lots changed including How I used to open the phone with my thumb print and that went away and I was unsuccessful in going to settings and trying to get my print to open it. mm
JA: What troubleshooting have you tried?
Customer: None really, I am not savvy, I tried every variation of what I had written down which was our email for user and various aspects of the password.mm
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have lots of questions but right now I only want to find out how to open my phone. mm