Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
The only solution is to reset the password ***** your iPhone which will cause you to lose all data (photos, files, ect...) currently on device. If you made a backup prior to losing the password, you should be able to restore that. please follow the steps below :
1-Download Itunes from : https://www.apple.com/itunes/download/
2-Install itunes and plug in your iPhone to your pc
3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons
4-iTunes will give message iTunes has detected an iPhone in recovery mode you must restore this iPhone to continue
5-Press restore and wait, you iPhone will restart and you can use it
Let me know the results please
Has everything worked out please?
Do you still need help ?