Hello! My name is*****I am a certified computer professional who will assist you.
An Apple ID is actually an e-mail address you used to create it. Do you remember what e-mail address you used to create an Apple ID?
Type your reply below.
Good. You also need a password ***** it. Do you remember what password ***** used when creating the Apple ID?
OK. Please type here your Apple ID (e-mail address) so that I can check if it is still an active account.
OK. You can reset the password. I requested password ***** instructions to be sent to you. Please check for new e-mails. Find the one coming from Apple entitled "How to reset your Apple ID password". Click on "Reset now" to reset your password.
Once you have reset it, type that password ***** your phone and let me know if it accepted it.
Hello again!I am following up with you to see if you require further assistance. Did my instructions help solve the problem?Let me know,IT Miro