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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I do not know my apple ID, I do not know but I thought it

Customer Question

I do not know my apple ID
JA: When did you last reset your Apple ID or password?
Customer: I do not know but I thought it was the same as my
JA: Have you installed any updates recently?
Customer: but they won't let me in.
JA: What troubleshooting have you tried?
Customer: I went to the website they suggested but they ask me to enter my apple ID which if U kn
JA: Anything else you want the Mac expert to know before I connect you?
Customer: ldn't have the problem
Submitted: 2 months ago.
Category: Mac
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

An Apple ID is actually an e-mail address you used to create it. Do you remember what e-mail address you used to create an Apple ID?

Type your reply below.

Thanks,

IT Miro

Customer: replied 2 months ago.
Expert:  IT Miro replied 2 months ago.

Good. You also need a password ***** it. Do you remember what password ***** used when creating the Apple ID?

Customer: replied 2 months ago.
Apple will not take it. I've put in every possible combo.
Expert:  IT Miro replied 2 months ago.

OK. Please type here your Apple ID (e-mail address) so that I can check if it is still an active account.

Customer: replied 2 months ago.
Noelada1@ cox net
Expert:  IT Miro replied 2 months ago.
is a valid Apple ID. I suggest resetting the password ***** it. That should solve the problem. Can you still access the same e-mail address and read new e-mails?
Customer: replied 2 months ago.
When I try to get into the phone in question it refuses the Id
Expert:  IT Miro replied 2 months ago.

OK. You can reset the password. I requested password ***** instructions to be sent to you. Please check for new e-mails. Find the one coming from Apple entitled "How to reset your Apple ID password". Click on "Reset now" to reset your password.

Once you have reset it, type that password ***** your phone and let me know if it accepted it.

Expert:  IT Miro replied 2 months ago.

Hello again!

I am following up with you to see if you require further assistance. Did my instructions help solve the problem?

Let me know,
IT Miro