Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Im sorry no one got to you sooner.
This link will help you cancel your subscription http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl
And this link will help you process a refund http://ww2.justanswer.com/help/how-can-i-request-refund-0
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.