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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need help with iphone7 plus to connect with itunes it

Customer Question

i need help with iphone7 plus to connect with itunes it shows a USB to connect to plug
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: iOS
JA: Have you installed any updates recently?
Customer: just now
JA: What troubleshooting have you tried?
Customer: to plug and unplug and it doesn't respond to the computer it shows a connector wire to connect to itunes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: this is a brand new s7 phone
Submitted: 5 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 5 days ago.

Hi,
I'm sorry about the issue. Do you also have a Windows or Mac computer?
If yes, do you have the iTunes program installed on the computer? If yes, does the iTunes program detect the iPhone when it's plugged in the computer?
Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 5 days ago.

What's the make / model of your computer, if any?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,