Hi,I'm sorry about the issue. Do you also have a Windows or Mac computer?If yes, do you have the iTunes program installed on the computer? If yes, does the iTunes program detect the iPhone when it's plugged in the computer?Please reply at the box below. Thank you,
What's the make / model of your computer, if any?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,