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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Forgot my id password and my ipad is locked, 2 years but

Customer Question

forgot my id password ***** my ipad is locked
JA: When did you last reset your username and password?
Customer: 2 years but lost the information
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: We tried every username and password ***** we could think of but now we would like to reset both with a new one
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, we just want to reset and unlock the activation lock so we can use the ipad again.
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the exact message you are seeing on the screen of the iPad?

Please let me know.

Customer: replied 2 months ago.
activation lock This ipad is linked to an apple id enter the apple id and password ***** was used to set up the ipad
(*****@******.***
Expert:  Richard replied 2 months ago.

Thank you

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 2 months ago.
Can I not get any help without a charge
Expert:  Richard replied 2 months ago.

ok, it appears you may not have seen my last message, no problem, I will repeat it.

If you have forgotten your Apple ID you used, you can retrieve i via the link below
https://iforgot.apple.com/appleid#!&section=appleid
Once done, you will likely need to reset your password ***** this you can do via my link below
https://iforgot.apple.com/password/verify/appleid
Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.