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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9928
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My phone died, It is a6, No, Nothing it is totally black, I

Customer Question

My phone died
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: It is a6
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Nothing it is totally black
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so
Submitted: 8 days ago.
Category: Mac
Expert:  Ashik replied 8 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

It is possible that the software is glitched. So we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.