Hi there and welcome
It will depend on if it was able to make the auto save to a recovery
How long has it been like this?
ok, let it go for another 10 minutes, I will be here.
Let me know if it resumes working then please
ok, I just want to be sure we have given it ample time please
ok, remove the power to your wifi router, wait 5 minutes and see if it stops, then save it then connect the power to the wifi router
Let me know the results please
you can leave this web page open and it will reconnect
ok, you will need to force shut it off and see if it can recover
Go into word and Press and hold ⌘ Command + ⇧ Shift + ⌥ Option + Esc to force quit the current program.
Then open it again and if it can be recovered it will do this.
You do not sorry
I am sorry, we did do everything possible.
I advise you to do the below steps to avoid any data corruption on the hard drive that can lead to this
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk of any issues
If you would like any additional information or assistance, please do not hesitate to let me know.
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