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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31232
Experience:  IT Engineer for over 15 years
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Oh, I've been editing a Word doc and during the

Customer Question

Oh, hello. I've been editing a Word doc and during the spell/grammar check, I got the pinwheel and Word is "not responding." I had not yet saved the work. If I reboot will Word offer me a "recovered" version of my document?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra, with Word for Mac 2011 (with latest updates)
JA: Have you installed any updates recently?
Customer: Not that I recall. I don't use Word often on the Mac, this is for a daughter's grad school project.
JA: What troubleshooting have you tried?
Customer: Nothing yet... don't want to risk losing the file off the bat.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, that's about it.
Submitted: 9 days ago.
Category: Mac
Expert:  Richard replied 9 days ago.

Hi there and welcome

It will depend on if it was able to make the auto save to a recovery

How long has it been like this?

Customer: replied 9 days ago.
I worked on a file sent via email for about 20 minutes. I started a spellcheck and was planning to do a save-as, but the pinwheel came up during the spellcheck and has been frozen for about 7 minutes.
Customer: replied 9 days ago.
It's a long document, but I'd only edited about eight pages before I got into this mess.
Expert:  Richard replied 9 days ago.

ok, let it go for another 10 minutes, I will be here.

Let me know if it resumes working then please

Customer: replied 9 days ago.
okay. I have rarely seen the pinwheel go away, but I'll give it a try.
Expert:  Richard replied 9 days ago.

ok, I just want to be sure we have given it ample time please

Customer: replied 9 days ago.
of course
Expert:  Richard replied 9 days ago.

thank you

Customer: replied 9 days ago.
Well, we are about 15 minutes along, and no change... pinwheel still there.
Expert:  Richard replied 9 days ago.

ok, remove the power to your wifi router, wait 5 minutes and see if it stops, then save it then connect the power to the wifi router

Let me know the results please

Customer: replied 9 days ago.
The power? The router is in my attic... can I just disconnect from my network?
Customer: replied 9 days ago.
If I shut the router power, won't we lose this connection, too?
Expert:  Richard replied 9 days ago.

you can leave this web page open and it will reconnect

Customer: replied 9 days ago.
ok, I will go and shut the router... be right back
Expert:  Richard replied 9 days ago.

thanks

Customer: replied 9 days ago.
router was off for abut 6min., nothing changed.
Expert:  Richard replied 9 days ago.

ok, you will need to force shut it off and see if it can recover

Go into word and Press and hold ⌘ Command + ⇧ Shift + ⌥ Option + Esc to force quit the current program.

Then open it again and if it can be recovered it will do this.

Let me know the results please

Customer: replied 9 days ago.
I see a "you will lose unsaved changes" message... I guess I have no other choice at the moment.
Expert:  Richard replied 9 days ago.

You do not sorry

Customer: replied 9 days ago.
lost everything, back at square one. so annoying, as I am usually quite careful about saving work often.
Expert:  Richard replied 9 days ago.

I am sorry, we did do everything possible.

I advise you to do the below steps to avoid any data corruption on the hard drive that can lead to this

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk of any issues

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you