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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Ipad pro is hours old. Never set up a passcode, and it's

Customer Question

ipad pro is hours old. Never set up a passcode, and it's "disabled"....won't connect to itunes or wi-fi ('net). I've tried restore over and over- nothing works.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: It's an ipad pro. That's all I know
JA: Have you installed any updates recently?
Customer: It's hours old. Demands a passcode that I don't have & never set up.
JA: What troubleshooting have you tried?
Customer: I've tried every suggestion found via searches for disabled ipad pros- nothing works.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Don't think so.
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please exactly how you tried to restore the iPad?

Customer: replied 3 months ago.
held down power and home button- itunes logo never shows up. I tunes says the device is disabled, must enter passcode. So does the ipad...I never set up the passcode.
Also tried the "restore" info using just the ipad...held down home button- yada, yada....ends with same message- is disabled.
Customer: replied 3 months ago.
I'm telling you, it will not connect to the internet. It's disabled. I can't get to settings, I can't get to anything beyond the "disabled" thingy.
Customer: replied 3 months ago.
That's it? You're done?
Expert:  Richard replied 3 months ago.

Hi there, no please allow me a few minutes to respond.

Do you have iTunes installed on your computer?

Customer: replied 3 months ago.
I have itunes. No, it will not connect to itunes. Itunes demanded the passcode that I never set up. I've tried it repeatedly. I've tried the hard reboot. I've tried the DFU restore...several times. I'm done. I'm returning it to Amazon. And I want you guys to return my money.
Expert:  Richard replied 3 months ago.

ok, will do