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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Apple TV cannot work it keeps telling me cannot connect

Customer Question

Apple TV cannot work it keeps telling me cannot connect because it's the wrong password ***** it's not so little and what am I going to do now
JA: When did you last reset your username and password?
Customer: I did it about three weeks ago or four weeks ago and it works fine on all my other systems it's up on the TV
JA: Have you installed any updates recently?
Customer: Are you there
JA: No. I'm the Mac Technician's Assistant.
Customer: I lost you but he tell you what was wrong what my problem was
JA: What troubleshooting have you tried?
Customer: I've tried everything I've typed it we typed it like five times and I got it really careful and each time it keeps telling me wrong password ***** connect at this time
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I just want to watch a movie
Submitted: 6 months ago.
Category: Mac
Expert:  Richard replied 6 months ago.

Hi there and welcome

It may be referring to the wireless network password.

Customer: replied 6 months ago.
then asked me how much is it going to cost me to find out how much to give to help me fix my TV my Apple TV
Expert:  Richard replied 6 months ago.

Hi there,

I cannot see anything about costs, you would need to speak to customer service about this.

But did you see my last set of instructions?

I will repeat

It may be referring to the wireless network password.

Customer: replied 6 months ago.
Think I'm going to pass because I can't afford $39 it's very expensive and no he's just gonna fix it
Customer: replied 6 months ago.
I'll just call Apple tomorrow Apple Support tomorrow morning thank you for your help to make sure you don't charge me anything
Expert:  Richard replied 6 months ago.

ok

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