Hi, thanks for using JustAnser.com I am Cris and will be glad to assist you. Let's get started!
Press and hold the top button and home button down together until the iPhone shuts off. Continue to hold until the Apple logo appears when it does let go of the two buttons. It can take up to 30 seconds for the logo to appear.
OK, the only other option would be to put the iPhone into recovery mode and reset the phone. I can provide you instructions.
Turn Off your iPhone, iPod touch, or iPad if it isn't off already.
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