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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Lets try this repair first..
Open your user library in your Home folder and delete the following files:
Your user library is hidden by default. To open the hidden User Library:
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?Thank you for your response,Dustin S
I havent heard back from you in some time. At this point I am going to opt out and assume you have sought help elsewhere.
Since we werent able to assist you, you may be interested in the link below.
Do you still need help?