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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16024
Experience:  5 years as Network Admin, 10+ years of IT support
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I am trying to set up my new apple \i phone for my wife as

Customer Question

I am trying to set up my new apple \i phone for my wife as she is transferring from Samsung and \i need assistance
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: can we connect on my phone to discuss and hopefully you walk me through it
JA: Have you installed any updates recently?
Customer: yes but my issue is setting up a new account and then transferring over the data from her old Samsung
JA: What troubleshooting have you tried?
Customer: i really need to speak with someone to help me through this
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 5 days ago.
Category: Mac
Expert:  Josh replied 5 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 days ago.

You can use the Move to iOS app to transfer everything from the Android to iPhone.

Take a look here: https://support.apple.com/en-us/HT201196

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 5 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.