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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Do you have a Windows PC, or an Apple computer, that produces this error or on which this error about purchasing coins shows up ?
Or is it an iPad ? that seemingly is indicated.
What are you trying to buy coins from, or what site, please?
OK. How did you access, or try to access, Apple apps games ?
Is it an icon you tapped on, or some other way, please?
How exactly do you go about trying to purchase coins, please? describe what you tap on or similar information.
And you just answer 'yes', and then you get a message to contact iTunes ?
No, and I think it would be best if I Opted Out of this case, and opened it up to other Experts in this category, since the problem still has me puzzled. Hopefully another Expert will be able to figure it out and answer your question properly.
I am looking at your issue now and believe I can resolve it. Please let me know if you are ready to proceed.
What app are you using to buy coins?
Do you have a credit card on file with your Apple ID?
Go through he iOS portion of this article and make sure that the card on file is set up correctly. https://support.apple.com/en-us/HT202359
Have you followed the guide to see if your card is setup correctly?
How is it going?
I worked for Apple. iTunes Support does not turn any switches. I can promise you that. Have you logged in and done what I asked or not?
Do you have a balance in your iOS settings when you looked?
Try downloading a free application. Let me know if you are able.
Was it an app you haven't purchased before?
Now try purchasing coins and see if the issue is resolved.
I have not heard back in a day. Have you done what I asked?
It seems like an issue with the card on file. In my experience it has always either been an issue with the application itself which could be an issue for the developer or an issue with the card on file. My only suggestion would be to try a different card if you have one.
Thanks for working with me and don't forget to rate my service!
Thanks for working with me! Don't forget to rate my service! :)
If you found my response helpful please rate my service. Thanks! :)