Hi! My name is ***** ***** I will be assisting you. Let's get started!
Are you able to sign into your Apple ID account?
The reason that I asked is because in order to change your Apple ID email address, you will need to have access to the account.
Have you tried to reset the password?
Please ignore the automated offer sent by our system. I do not have control over it.
Click here: https://iforgot.apple.com/password/verify/appleid
Enter your Apple ID account and follow the prompts
Please let me know if you are able to reset the password
If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.