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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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How do I change my Apple e-mail address? Gmail, No, Tried

Customer Question

How do I change my Apple e-mail address?
JA: Just to clarify, what email service provider are you using?
Customer: Gmail
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Tried going on safari. It will not let me change anything? I have a new e-mail and need a ew password.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am 72 years old.
Submitted: 12 days ago.
Category: Mac
Expert:  Josh replied 12 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 12 days ago.

Are you able to sign into your Apple ID account?

Customer: replied 12 days ago.
I am not as i forgot my password ***** can not get it as i initially signed up using an email account i no longer have.om my
Customer: replied 12 days ago.
I just want the link. Will not pay more.
Expert:  Josh replied 12 days ago.

The reason that I asked is because in order to change your Apple ID email address, you will need to have access to the account.

Have you tried to reset the password?

Customer: replied 12 days ago.
No. Not paying 39.00
Expert:  Josh replied 12 days ago.

Please ignore the automated offer sent by our system. I do not have control over it.

The reason that I asked is because in order to change your Apple ID email address, you will need to have access to the account.

Have you tried to reset the password?

Customer: replied 12 days ago.
How do i reset password
Expert:  Josh replied 12 days ago.

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your Apple ID account and follow the prompts

Please let me know if you are able to reset the password

Customer: replied 12 days ago.
Thank you. I did it.
Expert:  Josh replied 12 days ago.

Awesome!

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 12 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 11 days ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.