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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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Activation is required. I don't know. It just happened

Customer Question

Activation is required.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know. It just happened suddenly. I've had my ipad a few years.
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: It wants me to connect to the internet so I can get to iTunes. I don't use iTunes at all. It It's not connecting. I did a reset just now and it still says Activation Required
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thats it. Thank you Pearl!!!!!
Submitted: 11 days ago.
Category: Mac
Expert:  Josh replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 days ago.

What is showing on your iPad screen right now?

Customer: replied 11 days ago.
Hi, Josh!
Choose a Wi-Fi Network
Expert:  Josh replied 11 days ago.

Okay, great.

Please select your Wi-Fi network and go through the steps. After that is complete, you should be able to use your iPad again.

Please let me know the results.

Customer: replied 11 days ago.
It's not working it's going nowhere
Customer: replied 11 days ago.
Nothing. It is stuck
Expert:  Josh replied 11 days ago.

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Try again after the restart

Customer: replied 11 days ago.
I already did that. It tells me to Activate and brings me back to where I was before! Stuck!
Expert:  Josh replied 11 days ago.

Are you selecting your Wi-Fi network from the list?

Customer: replied 11 days ago.
I keep getting the message "Your iPad could not be activiated because the activation server cannot be reached. Try connecting your ipad to iTunes to activate it, or try again in a couple of minutes. If the problem persists, contact Apple Support at apple.com/support.
Expert:  Josh replied 11 days ago.

Have you tried connecting your iPad to iTunes?

Customer: replied 11 days ago.
Don't know how to do that.
Expert:  Josh replied 11 days ago.

Do you have iTunes on your computer?

Customer: replied 11 days ago.
Not on this one. I probably do on another one.
Expert:  Josh replied 11 days ago.

You can download it here: http://www.apple.com/itunes/download/

Run the downloaded program and after it is installed, open the program.

Connect your iPhone to your computer and from there, you can activate within iTunes.

Customer: replied 11 days ago.
What if I don't know my iTunes password?
Expert:  Josh replied 11 days ago.

iTunes does not have a password.

Customer: replied 11 days ago.
Good. So it shouldn't be a problem?
Expert:  Josh replied 11 days ago.

No, you should be able to activate it within iTunes.

Please let me know if you have any issues otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 11 days ago.
It is gather information from my computer. Hope that's a good sign!
Expert:  Josh replied 11 days ago.

Let me know how it goes

Customer: replied 11 days ago.
It doesn't seem to be wor*****, *****.
Expert:  Josh replied 11 days ago.
What isn't working?
Customer: replied 11 days ago.
Now that the app is downloaded, where would it be located?
Customer: replied 11 days ago.
I found it but how do I make it connect to my ipad? Help! LOL!
Expert:  Josh replied 11 days ago.
Open iTunes then plug your iPad into your computer
Customer: replied 11 days ago.
I just noticed that it's my husband's iTunes account. I probably need to download it on another computer; right?
Expert:  Josh replied 11 days ago.
It doesn't matter whose iTunes account is on there
Customer: replied 11 days ago.
It won't restore his settings to my ipad?
Expert:  Josh replied 11 days ago.

How did you previously back up your iPad?

Customer: replied 11 days ago.
I haven't in a very long time!!
Customer: replied 11 days ago.
It woudl have been on another computer for sure.
Expert:  Josh replied 11 days ago.
You can use his computer to activate it as new
Customer: replied 11 days ago.
I'd lose everything on the iPad.
Expert:  Josh replied 11 days ago.

Yes, you would unless you restored from a backup.

If you backed up your iPad on a computer then you need to use that computer.

If you backed up the iPad using iCloud then you can restore with that without using a computer.

Expert:  Josh replied 11 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 10 days ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.