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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My gmail wont work on safari my computer is a macbook os x,

Customer Question

my gmail wont work on safari my computer is a macbook os x
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: it is an older system version 2009
JA: Have you installed any updates recently?
Customer: my computer says there are no more updates to install
JA: What troubleshooting have you tried?
Customer: im not fantastic with computers (a bit old and silly)
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just that it keeps telling me im updated with my software
Submitted: 5 months ago.
Category: Mac
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Should you not be interested in this option and would like to solve the problem via this text based chat instead, just let me know please.

Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

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