I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text based chat instead, just let me know please.
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Go here and download Malwarebytes Anti-Malware for Mac, open it put in your password ***** asked and select Scan:
It will scan for malware and then give you the option to remove it. Then restart and run it again until you get no malware detected.
If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!
Did you try that?