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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Right now If I hit the power button on my touch, it just

Customer Question

Right now If I hit the power button on my touch, it just gives me the apple in the middle. After a few minutes then it is all dark. I don't seem to be able to do anything. HELP !!!
Submitted: 7 months ago.
Category: Mac
Expert:  Quiksilver07070 replied 7 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 7 months ago.

Do you have the iPod Touch plugged into yoru computer? Or do you have it plugged into the charging brick?

Customer: replied 7 months ago.
Right now the iPod Touch is not plugged into anything and I prefer NOT to spend $52.00.
Customer: replied 7 months ago.
Is there any other options ?
Expert:  Quiksilver07070 replied 7 months ago.

okay......well im not sure wher eyou get $52 from.

But, my end shows you should only be paying about $17 or $18....not $52.

If you want more info about the pricing and biling or your account info you owul have to contact customer support, im just an Expert.

.

Now about your Ipod touch........sounds like its battery is dead.

Plug it in to the power brick.....and WAIT.

WHen the battery is fully dead, it wont turn on, and will only show a Battery symbol.

Customer: replied 7 months ago.
I am OK for paying about $17 or $18.
Expert:  Quiksilver07070 replied 7 months ago.

from what i am seeing.......it shows half of what you pay......and its showing $8.29

Customer: replied 7 months ago.
Want to switch to a Secure Remote Assistance?Amount: CA$52
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Customer: replied 7 months ago.
OK - $8.29 is eveb better.
Expert:  Quiksilver07070 replied 7 months ago.

Oh.....yeah thats trying to GET YOU to spend more.......we dont need to do that.....its for other issues, your issue is a dead battery im pretty sure.

.

If you plug it into the POWER brick that came with the ipod touch.....and let it charge for about 10-15 minutes......THEN try to power it on.......it should work.

Expert:  Quiksilver07070 replied 7 months ago.

thats not what YOU pay.....its what i receive IF you pay for this.

YOu pay the double of that amount (8.29 x 2 = 16.58)

Expert:  Quiksilver07070 replied 7 months ago.

Like i said in the begining......about 17 or 18 is what i would guesstimate

Customer: replied 7 months ago.
I just cannot find the POWER brick that came with the ipod touch right now. Would it be OK if I stopped here and after I got my touch on then I get back to you?
Expert:  Quiksilver07070 replied 7 months ago.

Well, you can also use an Ipod or Iphone power brick too.

Customer: replied 7 months ago.
OR if you prefer me to pay first
Customer: replied 7 months ago.
You can let me know what is the cost now and I'll pay right now.
Customer: replied 7 months ago.
What do you say ?
Customer: replied 7 months ago.
I had it plugged in for probably about 15 min but it still shows an apple in front. What is happening ??
Expert:  Quiksilver07070 replied 7 months ago.

Hmmm, im checking this issue now.

So try HOLDING down the Power buttin until the Ipod turns off

Expert:  Quiksilver07070 replied 7 months ago.

The Ipod might be updating......you see just a White Apple Logo....right?

Expert:  Quiksilver07070 replied 7 months ago.

Okay.....so im confident that the battery is charged up enough.

Do you have a computer w/iTunes that you can connect the iPod to?

iTunes is necessary to try to investigate the iPod further.

When you connect the iPod to the computer with iTunes......you then need to do a button press on the iPod to get the iPod into Disk MOde. If the iPod wont go into Disk mode......then the ipod is in need of repair or replacement.

Expert:  Quiksilver07070 replied 7 months ago.

Please take a moment to RATE at the top of the Page, so i can get compensation for helping you.