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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8694
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Ref. case id 100066589694, thie ipad was my stepsons & grand

Customer Question

ref. case id 100066589694
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: thie ipad was my stepsons & grand daughters and I need to erase it.
JA: Have you installed any updates recently?
Customer: ios 5.1.1no
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: local apple dealer said go to Nampa,id which is 200 miles away
Submitted: 10 days ago.
Category: Mac
Expert:  Mike replied 10 days ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 10 days ago.

Go to Settings / General / Reset and select Erase All Content and Settings, you will need the Apple ID password ***** / or the security code of the previous owner.

If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!