How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My outlook for mac - email account disappeared from iPhone

Customer Question

my outlook for mac - email account disappeared from iPhone and mac - it's rogers yahoo. I can only get my email now from the rogers web based email site. no email for 24 hours. techs on the computer last night for 2 hours could't resolve it. tried uninstalling but it won't reinstall
JA: How much experience do you have with this particular machine?
Customer: rogers says it's an outlook issue. as I can sign into the web based email with no issues
JA: Have you installed any updates recently?
Customer: only last night while trying to correct with the tech so that was 10 hours after the problem
JA: What troubleshooting have you tried?
Customer: they went into all my settings and double checked them, i uninstalled yahoo on my iPhone and tried to reinstall the account but it won't show any yahoo account rebooted everything - they checked hard drive (didn't make sense as it was the iPhone too)
JA: Anything else you want the Mac expert to know before I connect you?
Customer: that's all i can think of
Submitted: 10 days ago.
Category: Mac
Expert:  Richard replied 10 days ago.

Hi there and welcome

Which email program are you using on the Mac?

Please let me know