Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What exactly happens when you try to restore your phone? Do you see an error code?
Please be specific and detailed so that i can help you work through the issue. Thank you,
Hello, my name is Dustin,
Did you still need help with this issue? If so, please respond so we can get started.
Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,
Senior Technician and Network Switching Systems Operator / Maintainer.