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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Forgot pass word and locked out, i think last month, yes

Customer Question

forgot pass word and locked out
JA: When did you last reset your username and password?
Customer: i think last month
JA: Have you installed any updates recently?
Customer: yes surry
JA: What troubleshooting have you tried?
Customer: forgot pasword
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Mac
Expert:  Isaac Franklin replied 12 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 12 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What exactly did you forget? Computer password, email password *****?

Please leave a detailed response of your issue to continue.

~Franklin