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Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14632
Experience:  Several years of supporting Mac systems.
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I have a MBP 13-inch, Mid 2009, The DVD/CD drive no longer

Customer Question

I have a MBP 13-inch, Mid 2009
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: The DVD/CD drive no longer loads or plays. It seems to be trying about 3 times and then ejects the disc.
JA: Have you installed any updates recently?
Customer: Well my main updates were: the original hard drive died and we replaced it.
JA: What troubleshooting have you tried?
Customer: Also, i started using OS X Yosemite Version 10.10.5 about a year ago.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Oh okay: I've tried 1) Repairing the disk 2) and attempted to find these files "finder.plist" or "sidebarlists.plist" but did not find them.
Submitted: 1 month ago.
Category: Mac
Customer: replied 1 month ago.
OS X Yosemite version 10.10.5
Expert:  Jason Jones replied 1 month ago.

Helo,

Often times, you will be able to solve this problem by following the instructions below:

  1. Shut down your Mac.
  2. Find Command (⌘), Option, P, and R on your keyboard.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

After that is complete, test the working of the CD. Did that help you at all? Please, let me know by typing your message below and clicking the Send button.

Thank you,

***** *****

Customer: replied 1 month ago.
Not sure what you mean:* turn off the Mac then "Find Command (⌘), Option, P, and R on your keyboard"
OR
* press "Command (⌘), Option, P, and R" while turning off the Mac
Expert:  Jason Jones replied 1 month ago.

That means look at your keyboard. Do you see those keys?