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Ask Russell H. Your Own Question

Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 9554
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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I had my battery replaced yesterday and when I got home it

Customer Question

I had my battery replaced yesterday and when I got home it keeps asking for my password ***** fladamer @eidnet.org and my Apple ID is***@******.***
JA: When did you last reset your Apple ID or password?
Customer: I didn't but when she asked where to sent my recept for the battery I said to send to fladamer @eidnet.org because I don't use my [email protected] email anymore and when I got home they wanted a password ********@******.*** and I don't have a password ***** that
JA: Have you installed any updates recently?
Customer: my iPhone and my iPad were the same but now my iPad is wrong
JA: What troubleshooting have you tried?
Customer: I have tried everything and my niece has tried to help me
JA: Anything else you want the Mac expert to know before I connect you?
Customer: This iPad was updated everything yesterday but wasn't finished downloading apps when brought home
Submitted: 18 days ago.
Category: Mac
Expert:  Russell H. replied 18 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I think that recovering the password ***** an eidnet.org account could perhaps be done.

If you haven't already, try this:

go to

https://mail.eidnet.org/webmail/

and click on the link lower down on that page that says

Reset it

and follow the process through, slowly and carefully.

You might want to do this on a computer, rather than on your iPad. But that's up to you, as to whether you can and whether you'd like to follow that suggestion.