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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have given my mum my old phone and i cant remember the

Customer Question

i have given my mum my old phone and i cant remember the password ***** my itunes so she can use my phone
JA: When did you last reset your username and password?
Customer: two years ago
JA: Have you installed any updates recently?
Customer: its all updated but because when i got the phone i put everything on itunes
JA: What troubleshooting have you tried?
Customer: it is not the trouble shoot mum as got prepaid sim but it willnt let her get into it until i unlock the itunes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thank you
Submitted: 12 days ago.
Category: Mac
Expert:  Mr.Med replied 12 days ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 12 days ago.

To reset your Apple password, please click on the link below:

https://iforgot.apple.com/

enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Thank you

Expert:  Mr.Med replied 12 days ago.

Hello,

Do you still need help please?