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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We have updated our ipad to the latest up date and now it

Customer Question

we have updated our ipad to the latest up date and now it will not take our wifi password
JA: When did you last reset your username and password?
Customer: never
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: turning it off and restarting it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: we installed update IOS 10.1.1
Submitted: 6 months ago.
Category: Mac
Expert:  Ashik replied 6 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you sure you are using correct password ?

What is your iPad showing now ?

Customer: replied 6 months ago.
it is working
Expert:  Ashik replied 6 months ago.

Glad it is working for you. You can contact customer support to cancel this question.

Best Regards,


Customer: replied 6 months ago.
connect me to customer support please
Expert:  Ashik replied 6 months ago.

You can email to***@******.*** and they will contact you.

Best Regards,


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