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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a problem opening Illustrator (v 2014 CC) I work on

Customer Question

Hi, Andy, I am Andre.
JA: What kind of computer do you have?
Customer: I have a problem opening Illustrator (v 2014 CC)
JA: Have you installed any updates recently?
Customer: I work on an iMac 27"
JA: Anything else you want the computer expert to know before I connect you?
Customer: not sure ?
Submitted: 18 days ago.
Category: Mac
Expert:  Seth Merrick explains replied 18 days ago.

Hi, thanks for contacting JustAnswer!

I'm Seth, a technology expert with 10 years of experience.

Expert:  Seth Merrick explains replied 18 days ago.

What exactly occurs when you try to open Illustrator?

And (forgive me for asking this), have you already tried rebooting your computer?

Expert:  Seth Merrick explains replied 18 days ago.

Hi, were you able to get your issue fixed?

If not, can you provide a screenshot of the exact error message? This will help troubleshoot.

You can also email me directly:

***@******.***

Thanks!

- Seth

Expert:  Seth Merrick explains replied 18 days ago.

P.S. Please do let me know whether or not this is something you'd still like assistance with from me.

Thanks again!~

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