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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Someone hacked into my i pad. It wants me to re-enter my

Customer Question

someone hacked into my i pad. It wants me to re-enter my password, etc. I try and it keeps telling me no. What do I do? I'm a little un-computer,i-pad savy
JA: When did you last reset your username and password?
Customer: I don't know. Maybe when I received it several years ago. I may have reset my password ***** one time. Who knows.
JA: Have you installed any updates recently?
Customer: All except the one yesterday saying a new iso(?). I asked it to remind me later.
JA: What troubleshooting have you tried?
Customer: As I can't get into the thing, all I've tried is going back with my e-mail and password.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, I'm ready to quit this technology stuff
Submitted: 12 days ago.
Category: Mac
Expert:  Richard replied 12 days ago.

Hi there and welcome

When you enter in your password, what is the exact message you receive?

Customer: replied 12 days ago.
To pay you more money and join up for a service. All I want is help. If the $5 isn't going to do it, return my money.
Customer: replied 12 days ago.
Refund my $5. I will go to a store and get some help.