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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9939
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Well all kinds of stuff,,and I'm sick. I got brain clouds

Customer Question

Well all kinds of stuff,,and I'm sick. I got brain clouds and decided to simply my access code on my iPhone...yes I'm ADD~lol. What do I do?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have know idea, right now I'm on my iPad Pro...try to get help. I have an iPhone 6 Plus that's locked.
JA: Have you installed any updates recently?
Customer: Nope. But the most important things are in the iCloud. And I haven't had the time to sync my two devices. I know ūüė≥ Btw, I'm Cheri Hillyard.
JA: What troubleshooting have you tried?
Customer: Entering the number I thought it was and got WAIT 1, minutes then try again. Kept try a few more times because I know I saw in settings that after 10 fails your phone deletes, I can't see me checking that. Because my memory is so bad I have to write down every password ***** everything!!
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I'm the definition of Add & have no clue what the 4 digit # isūüė≥
Submitted: 18 days ago.
Category: Mac
Customer: replied 18 days ago.
Hello, I'm here whenever you can help. Thanks ��
Customer: replied 18 days ago.
Well all kinds of stuff,,and I'm sick. I got brain clouds and decided to simply my access code on my iPhone...yes I'm ADD~lol. What do I do?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have know idea, right now I'm on my iPad Pro...try to get help. I have an iPhone 6 Plus that's locked.
JA: Have you installed any updates recently?
Customer: Nope. But the most important things are in the iCloud. And I haven't had the time to sync my two devices. I know �� Btw, I'm Cheri Hillyard.
JA: What troubleshooting have you tried?
Customer: Entering the number I thought it was and got WAIT 1, minutes then try again. Kept try a few more times because I know I saw in settings that after 10 fails your phone deletes, I can't see me checking that. Because my memory is so bad I have to write down every password ***** everything!!
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I'm the definition of Add & have no clue what the 4 digit # is��
Expert:  Ashik replied 18 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

When you setup the iPhone for first time, it would also ask you to setup a 4 or 6 digit passcode and this passcode is necessary to unlock finger print access everytime you do software update or restart the iPhone. So either you restarted the iPhone or you did a software update.

If you are locked out and the iPhone is disabled, then your only option is erase the iPhone from iCloud or force-restore the iPhone to factory settings through iTunes on your computer (can't restore from iPad Pro) by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it. This is how Apple designed it to protect the information of their users. (Note : DFU Mode is a method which allow you to bypass the passcode screen and get it restored from computer)

But if you had backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Following are the two methods to fix it

Method 1 : Erase from iCloud

If you have iCloud enabled on it and also if your iPhone is connected to WiFi/internet, then you can do the erase (restore) from iCloud - so you don't have to go through the restore steps.

On your computer, go to www.icloud.com

Login to your iCloud/Apple account. Click Find iPhone. Select your iPhone under All Devices.Click Erase button and it will be erased (if it is connected to WiFi network).This will erase and restore your iPhone . After that, setup your iPhone .

If you don't have computer, then on your iPad, open the Find My iPhone app. Sign in with your iCloud ID. Select your iPhone and erase it. This will erase it.

If this didn't work,then please do the Method 2 following below;

Method 2 : Fix it using iTunes on your computer by putting the phone to recovery/DFU mode

Follow the steps below to restore your iPhone by putting it to DFU Mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the Home button and the Power button at the same time.

After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.

Remember, it may take a while to restore the iPhone (the iOS firmware has to be downloaded, you will see the Download button - a downward arrow button with spinning circle around it, at the top right corner of iTunes screen. Click it to see the time remaining)

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : this is not my final answer. If my solutions didn't work, please don't rate me bad or poor or ok. Instead please reply back to me and I will continue to help you until we fix the problem or until you are satisfied.

I strive to provide Excellent service or 5 star rating. If you feel you've received anything less, please don't rate anything like bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied.