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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 276
Experience:  Product Developer at Computer Science Corporation
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Need help to pass on/set up my iphone4 to my friend, on his

Customer Question

Need help to pass on/set up my iphone4 to my friend, on his computer. I cannot remember my password ***** iphone 4 but have purchased an apple SE
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba Satellite laptop
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: none. I am not extremely good at tech stuff/ my friend isn't either/
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Can't think of anything
Submitted: 17 days ago.
Category: Mac
Expert:  Bhavik Joshi replied 17 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 17 days ago.

Would you like to do factory reset ? Erase everything from your phone ?

Customer: replied 17 days ago.
Expert:  Bhavik Joshi replied 17 days ago.

Please see the attached document. You will have to perform these steps to restore your Iphone with Factory default setting . This will erase your entire data so that your friend can use it like a brand new phone.

Expert:  Bhavik Joshi replied 17 days ago.

To do this you should have a computer/laptop and Itune. No Password ***** *****

Expert:  Bhavik Joshi replied 17 days ago.

Let me know if you have any questions.

Once Done, Please provide your rating to me so that I get paid for my efforts.

Expert:  Bhavik Joshi replied 12 days ago.

Did above work around fix your problem ?