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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to get into my iTunes Store to put another $30

Customer Question

I am trying to get into my iTunes Store to put another $30 credit on my iPod and I scroll down as instructed but can't get Redeem
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know, I am not tech savvy
JA: Have you installed any updates recently?
Customer: The only thing I have tried to do is change my password ***** it was unsuccessful and I just kept going round in circles
JA: What troubleshooting have you tried?
Customer: None, I don't know how
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Mac
Expert:  michelleclive replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.