I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze what is going on with your email address for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Thanks for your patience and best regards,
Thank you, ***** ***** is not a free service, if you meant that? If you are unclear about the charges, please call the JustAnswer customer service at:
As for your problem with that email, I told you above that I would like to remotely connect to your computer to find out what is going on with your email address. Would you like me to do that?