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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad updated and then had me choose a new 6-digit code

Customer Question

My iPad updated and then had me choose a new 6-digit code number which I did. Then it wanted my password ***** I gave & it wouldn't accept it - I requested a new one, got a phone call with a tempory 6 digit number, then as requested, typed in a new password. Then it wouldn't accept my email address which I have used for years. So now I'm locked out & can't use my iPad at all
JA: When did you last reset your username and password?
Customer: A few minutes ago when it asked for my username & password. I couldn't remember the username, and gave the new password ***** asked for earlier.
JA: Have you installed any updates recently?
Customer: Just the one apple requested an hour or so ago.
JA: What troubleshooting have you tried?
Customer: I've given up; it says it doesn't locate a record with my email address but it's the only one I've used for years.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Can't think of anything...thanks.
Submitted: 15 days ago.
Category: Mac
Expert:  Kevin T replied 15 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 15 days ago.

Have you tried restoring it?

THis will bypass the passcode. However If iCloud Lock is enabled this will need to be reset also

Let me know

Kevin