How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cris Your Own Question

Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6033
Experience:  4 years Mac Specialist, Apple Certified.
10156100
Type Your Mac Question Here...
Cris is online now
A new question is answered every 9 seconds

My iPhone 6s plus went off last night while I was using it

Customer Question

my iPhone 6s plus went off last night while I was using it so thought it needed to be charged put it on charger and it still does not want to come on. the battery has not been holding a charge lately
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ios 10
JA: Have you installed any updates recently?
Customer: no there was one that I needed to download but I didnt
JA: What troubleshooting have you tried?
Customer: ive called consumer celluler and they told me to hold down the button to turn it down for a while to see if it would come on but it does not even vibrate or anything it just died in the middle of me using it and it is still dead
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no only that i have a lot of important pictures that i do not want to lose if possible other than that that's it
Submitted: 1 month ago.
Category: Mac
Expert:  Cris replied 1 month ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you with your question.

If you have your iPhone plugged into the charger, remove it for 20 seconds.

Then plug it back on for 5 minutes, while it is still plugged in press and hold the top button and home button down together at the same time.

Continue to hold the two buttons down for up to 1 minute or until the Apple logo appears. When it does let go and leave the phone charging until fully charge.

Let me know if this solution works for you. Reply back to me if it does or if you have any further questions. If the solution works please take the time to rate my service at the top and submit.