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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad Pro will not accept my usual password. My iMac was

Customer Question

my iPad Pro will not accept my usual password. My iMac was recently re set and an Apple ID verification code was sent to the i Pad. since then the old password ***** not worked. I did try the verification code which was not accepted
JA: When did you last reset your Apple ID or password?
Customer: It was set yesterday.
JA: Have you installed any updates recently?
Customer: no, not on the iPad which is very new
JA: What troubleshooting have you tried?
Customer: I can't get past the verification number required
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Mac
Expert:  Richard replied 14 days ago.

Hi there and welcome

Is this to unlock the screen on the iPad?

Please let me know

Customer: replied 14 days ago.
Expert:  Richard replied 14 days ago.

Thank you

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.