Ask Mac Questions and Get Answers from Experts ASAP
Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.
What are the conditions of the disc? Are they heavily scratched?
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Edit > Preferences > Advanced Tab > Importing TabDisable the option "Use error correction when reading Audio CDs" and check again. If problem still persists, please try to copy the audio with Windows media player and let me know the result.
That means, the problem is with either the disk or with the cd drive. If the cd have scratches on it, the problem is the drive can't read data from it correctly. If the disk is new and no scratches, you should try with a new CD drive. If you have another computer you can copy the music on that system with media player and copy it to a thumb drive and import it to iTunes.
Okay, try to create the disk image of that CD and then mount that CD image to a virtual cd drive and then try to import the songs from that virtual drive.
When they give the system back, if the problem not fixed; let me know. I will give detailed instructions or can try it with remote session.