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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Apple TV says that it's not connected to the internet. I

Customer Question

Apple TV says that it's not connected to the internet.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know.
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: None.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 16 days ago.
Category: Mac
Expert:  Bob James replied 16 days ago.


Thank you for using
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.

Expert:  Bob James replied 16 days ago.


After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

The first thing to check, and maybe you have, is it still connected to the network in your location? Here's help on checking:

4th generation (newer): Go to Settings > Network.

2nd or 3rd generation: Go to Settings > General > Network.

Does it show it is on WiFi, or if it is connected with Cat5,6,7 (Ethernet) cable - does it show it is on the network.

Please let me know what is discovered?



Expert:  Bob James replied 15 days ago.


Just wanted to follow up on this, do you still need help getting your Apple TV online?

I'm happy to continue helping if you like.