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If you see the files in the Trash then close all programs
Open the Trash, select the files press Command + Delete on your keyboard. Alternatively, you can navigate to File > Put Back from the Menu Bar, or right-click and select Put Back from the drop down Menu.
This will return them to their original location
Then open Entourage and tell me if the mails have returned please
yes it is correct, so are the options in the menu.
But the file may be damaged, can you drag it to your desktop?
It will depend on the issue if the emails can be returned, we would need to check this.
For all payment questions, can you please contact customer service