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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My safari is not opening on my Mac book pro, It is from 2008

Customer Question

My safari is not opening on my Mac book pro
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: It is from 2008 and it is up to date on everything
JA: Have you installed any updates recently?
Customer: Yes just today System and iTunes
JA: What troubleshooting have you tried?
Customer: Sorry the page reloaded Did you receive the two methods I tried? Now I shut my Mac off
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thank you
Submitted: 3 months ago.
Category: Mac
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know if you are running Mac OS or Windows on your MacBook Pro right now? If you are unsure about that, please go to http://whatsmyos.com/ and let me know what it tells you there.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 3 months ago.

Are you still there?

Customer: replied 3 months ago.
I think it's MacBook Pro
Expert:  Lorenz Vauck replied 3 months ago.

Yes, that is your computer model, but what is your operating system on that computer, that is what I´d need to know. Can you just go to

http://whatsmyos.com/

and tell me what it shows you there?

Customer: replied 3 months ago.
My number is *****
Expert:  Lorenz Vauck replied 3 months ago.

I would be happy to remotely connect to you to address the issue, but can you please first let me know what the website shows you under "Your OS is....."

Customer: replied 3 months ago.
Hello, are you still here?
Expert:  Lorenz Vauck replied 3 months ago.

I am here, but you are not answering my request, which I´d need to know so that I can help you.

Customer: replied 3 months ago.
No I processed the request
Expert:  Lorenz Vauck replied 3 months ago.

You please need to click on this link:

http://whatsmyos.com/

And then tell me what it is showing you for "Your OS is"..... What does it say there?

Customer: replied 3 months ago.
This is it's details
Expert:  Lorenz Vauck replied 3 months ago.

Thank you. I will forward this to our other experts, since I do only troubleshoot problems with Windows. Thank you very much for your patience.

Customer: replied 3 months ago.
Ok, thanks.
Expert:  tyroneboman replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 3 months ago.
Ok, thank you.
Expert:  tyroneboman replied 3 months ago.

do you still need help with this?

Customer: replied 3 months ago.
I am waiting for your reply
Expert:  tyroneboman replied 3 months ago.

okay. I sent the remote screen connect offer. Were you able to see that info?

Customer: replied 3 months ago.
No
Customer: replied 3 months ago.
Hello, my connection died yesterday. I am still having the same problem.
Customer: replied 3 months ago.
Hello?
Expert:  tyroneboman replied 3 months ago.

okay, thank you. Click on the blue link below and allow the remote session to download and run please> then reply here with the 9 digit access code and password.

https://www.teamviewer.com/en/download/mac/

https://download.teamviewer.com/download/TeamViewer_Setup_en.exe